Contact information

Contact Information

At The Pyper and Novah Luxe Studio, we value the connection we have with our community. Whether you have a question about our collections, need assistance with an order, or simply wish to reach out, we are here to help.

You can contact us through any of the following channels:

1. Email Support

For order inquiries, technical issues, or detailed questions, please email us at:
linzi@thepyperandnovahluxestudio.co.uk
We aim to respond to all email inquiries within 24–48 hours, Monday to Friday.

2. Shopify Inbox (Live Chat)

For immediate assistance while browsing our store, you can use the Shopify Inbox chat bubble located at the bottom corner of your screen. If we are away from the desk, please leave your email address in the chat, and we will get back to you as soon as we are back online.

3. Social Media

We love staying connected through our social community. You can also reach out to us via Direct Message on our official social media pages for updates, beauty tips, and behind-the-scenes content:

• Facebook: The Pyper & Novah Luxe Studio

• Instagram: @ell_cee_emm

• TikTok: @pyperandnovahluxe

4. Business Hours

Our team is available to assist you during the following hours:

• Monday – Friday: 9:00 AM – 5:00 PM

• Saturday: 10:00 AM – 2:00 PM

• Sunday & Bank Holidays: Closed

Created in love, guided by angels—we look forward to hearing from you.